"My experience with New York Piano City has been wonderful. I found one little imperfection (a small scratch) on my piano after it was delivered, I wasn’t sure it was from my dog or the movers. I called the store and ask if they can do anything about it. (I really wasn’t hoping for any compensation as I purchased the piano 3 weeks after I found that little scratch). Not only that they send over a technician to check the piano right away, they also offered different discount options for me to choose from. THEY ARE AMAZING! "

"I love this place! I purchased a baby grand piano from them after my disappointing experience with another piano retailer few years back.  They are so friendly and certainly very knowledgeable. They gave me a lot of educational information before my purchase and really ensured that I am buying the RIGHT piano."

"What I really appreciate about this place is that the fact they are so honest, they will let you know where your money is going and why. Trust worthy retailer. ."